Dashboard Adoption

Who on the support team is actually using this dashboard, and whether that is trending up. Built to answer a question we could not answer on 2026-08-17: 👍/👎 votes fell from 23 a week in mid-July to zero by mid-August, and there was no way to tell whether people had stopped voting or stopped opening the dashboard — which need different fixes.

Read this as adoption, not performance. Tickets-viewed is a poor proxy for support work: someone who triages straight from Zendesk and rarely opens this dashboard would look idle here while doing the job well. The table is ordered by who was here most recently, deliberately not ranked by volume.
Activity window

Sessions & tickets viewed

A session is a run of activity with no 30-minute gap — not a request count. /api/results fires on every filter change, so raw requests would overstate use by an order of magnitude.

Which pages get used

Answers "is anyone opening Trending or the changelog?" — the second thing you want to know after "is anyone here at all".

Per person

What is recorded

Every authenticated request to this dashboard is recorded with your name, the action (which page, which ticket), the time, and how long the server took. Failed and unauthenticated requests are not recorded. It is kept for 13 months and then deleted automatically. It exists to tell us whether the tool is worth maintaining and whether the feedback loop is getting the signal it needs — not to measure anyone's output. Opening this page is itself recorded, same as any other.